Kensington Hotel London booking.com

Only a customer who has booked through Booking.com and stayed at the property in question can write a review. This allows us to verify that our reviews come from real guests like you. Who better to tell others about the free breakfast, friendly staff, or their comfortable room than someone who’s stayed at the property?

We want you to share your story, with both the good and the not-so-good. All we ask is that you follow a few simple guidelines.

Tips for writing a great review

Give us details. People love to hear about the little things. Was the air conditioning working? Was there a chocolate on your pillow? We like long reviews, so you should try to write at least 50 words.

Be candid. Give us your honest opinion. We’ll never remove a review just because it’s negative. We promise.

Be relevant. The best reviews provide constructive information that helps other travelers make better choices. Stay on topic and avoid content that others might find offensive.

Sometimes we'll remove reviews if they include any of the following:

Objectionable material. This includes insulting or discriminatory remarks, swearing, or other offensive language.

Private information. To protect your (and others') privacy we do not display reviews that include email addresses or phone numbers.

Sensitive information. We don't display reviews that contain information with possible legal implications. This includes references to suspected illegal conduct or allusions to lost or stolen items. In such sensitive cases, please contact our Customer Service Team, who will be happy to help.

Irrelevant topics. This includes promotional content and politically sensitive subjects.

In some rare cases, neither the written review nor the review score can be displayed. This only happens if:

Key information is missing. A few review questions are mandatory. If these aren’t answered, we aren't able to calculate a fair review score, so we can't display the review.

You didn’t stay at the property. When necessary, we’ll confirm this information with both you and the property owner.

You made a mistake. Everyone makes mistakes. We won’t post yours. If you reviewed a different property from the one you booked, let us know. We can fix it so that your review shows with the right property.

The review is a fake. If there's any indication that a review is not authentic or is in any way fraudulent, it will be flagged during the moderation process.

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