Jurys Inn Kensington Hotel

Careers Success Stories
March 27, 2015 – 09:57 am

Andrew McLoughlinAndrew McLoughlin - “The Receptionist who wanted to be a General Manager”

I was studying at Galway – Mayo Institute of Technology (GMIT) and decided I wanted to move to the UK. Although I applied for lots of hotel companies, I had limited experience and no-one would give me a chance – that is until I applied for the Clifton Ford Hotel with Jurys. I was lucky enough to get the job as Receptionist and here I met some Managers who have also become General Managers with Jurys Inn – Donal Stafford (Plymouth), Grace McElroy (Milton Keynes) and Damien Doyle (Brighton). Interestingly, Damien said commented at the time to the General Manager that he felt I was unlikely to work out! Well 10.5 years later and the General Manager of the most profitable hotel in the Jurys Inn group I am happy to remind him just how wrong he was!

After 1 year in Reception, I moved to the role of Operations Supervisor for Conference & Banqueting – this was a really tough job, long hours and lots of time working alone which I found personally very difficult as I like to talk! The standards at the Clifton Ford were extremely high and this is one of the hardest roles I did but I also learnt a lot which helped me in later roles.

I then had a great opportunity to move to the new Chelsea Jurys Inn which was opening and here I met another of my GM colleagues – Anthony Barrett – who has since go on to become the GM of the Chelsea hotel. I stayed in Chelsea for six months before going back to GMIT to finish my degree – I felt that was important to finish my education before moving on and the General Manager encouraged me to do so – in fact he even rang me on the day of my exams to wish me luck! He suggested I call him once my degree was complete and that he would find me a suitable role.

I therefore re-joined the Company in the prestigious Kensington hotel as Guest Relations Manager – this was a great opportunity, really developing my skills as a host, and managing customer expectations on a daily basis. It was also my first duty manager role and as any of you working in hospitality know, this is when you really get to learn and develop as a Manager.

After eight months, I took up the role of F & B Manager in Kensington – this was a big opportunity for me as I had a Cocktail bar, Irish Bar, room service and formal dining in the restaurant under my control and I was only 23! Here I met three more of my now peers – Tom Doyle, now the GM of Islington, Simon Anglin, GM in Nottingham and Patrick Cass, Hotel Manager of Custom House, Dublin.

It is great to meet people like this along the way and they have been a great help to me over the years – it is important to remember to always respect the people you work with because you never know when you might meet them again!!

Source: www.jurysinns.com
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